You can use the system without an Internet connection but your BGaze ACE needs a reliable internet connection for installing updates and generation of reports. We need some ports to be open - specifically ports 1433, 9010, 82, 433 and 22. These are normally open in most systems; however especially in larger clinics your IT department may have closed them.
You can check whether your port is open or not through this link https://portchecker.co/
We have a known issue with the AVG anti-virus software. If you have this antivirus installed in your computer, you need to add an exception that allows our software to connect with our online data interpretation server.
In other cases, you may need to temporarily disable the antivirus software. Please contact your regular IT support staff for details - it's not a complicated thing to do for people with some IT knowledge.
In Europe, several countries do not apply VAT to medical professions (e.g. in Spain). As a consequence clinics cannot recover VAT they pay in Spain.
As a general rule we need to charge VAT to any client in Europe, wherever the client is located. The only exception is that of a VAT susceptible intercommunitary registered business or freelancer based within the EU but outside Spain. To qualify, your VAT number needs to be registered in this database:
If your VAT number is registered here, then our online shop will automatically apply a 0% VAT rate. You may still however need to pay this VAT in your own country - talk to your local tax advisor for details.
BGaze ACE semi-structured interview is taken from the well-known ACE and ACE+ ADHD diagnostic protocols published by Psychology Limited in the UK. These are semi-structured interviews authored by Dr Susan Young, a leading expert on ADHD diagnosis.
The ACE and ACE+ protocols have been used in thousands of clinical diagnostic processes in over 15 countries across the world.
If you want your emails to be customized with your clinic information, create a clinic from the Clinics section of your control panel.
This option is only available if you already have a license.
Click on "New clinic"
Click on "Create clinic"
Enter the clinic information and click on "Save"
Next, access the Licenses section and select the license to which you want to assign the clinic.
In the new menu that appears, click on "Set clinic"
Select the previously created clinic
Click on the "Set this clinic to the license" button
With this procedure, the clinic will be associated with the corresponding license and the emails sent from the BGaze platform will be personalized with the information entered.